Your holiday home, looked after by a local team
Running a holiday home from a distance is mostly small things done on time: replying to a guest at 9pm, getting the right person to the door with the right code, having the place spotless for the next arrival, and sorting the dripping tap before it turns into a review. That is the work we take off your plate.
Our Airbnb and holiday home management covers the day-to-day of your short-stay rental in Kiama and along the South Coast: guest messages, check-in and access, cleaning and linen, maintenance, and a local number for guests when something needs attention. It is the same cleaning team, the same handyman and the same standards we bring to every holiday home we turn over.
You are still the host. Your listing stays yours, and we work around the way you like to run it, whether that is a light touch for a weekender you use yourself or full support for a property you rarely see.
How a stay runs
From the moment a guest books to the moment the next one arrives, this is how a typical stay runs.
Before arrival
A guest books through your listing. We message them the check-in details and schedule the changeover from your calendar.
Arrival day
The property is cleaned, presented and ready. Access is sorted and the guest knows exactly how to get in.
During the stay
Guests have a local number. Small problems get fixed. Anything that needs your say-so goes to you first.
Checkout and turnover
Full clean, beds made, restock and a presentation check, the same routine as our holiday home cleaning.
After the stay
Issues are photographed and reported to you. Guest messages, approvals and incidents are kept on file so you always have a paper trail.
Getting started
A walk-through. We visit the property, and you are welcome to join us. We note how you like guests welcomed, how access works, and what a guest-ready home looks like to you.
The plan, in writing. We agree what you would like us to look after, and how, in a short written agreement, so nothing is left to assumption.
Then the first booking. Once the details are in place we set up your calendar and guest messaging with you, and take it from there.
Local to Kiama and the South Coast
Guests message at 9pm on a Friday. A lockbox code stops working. A summer storm lifts a gutter. When you're in Sydney, Canberra or overseas, it matters that the person answering is a few minutes from the property and already knows it.
Airbnb management questions, answered
Can't find it here? Call (02) 5804 7999 and we'll answer it directly.
Guest messaging once a booking is confirmed, check-in and access support, cleaning and linen coordination, maintenance by our own handyman, a local emergency contact for guests, complaint handling, and help with your listing photos, description and pricing ideas.
Airbnb, Stayz, Booking.com and most of the others. If you list on more than one, tell us and we will work with all of your calendars.
No. It suits owners who live in Sydney, Canberra or further away, and locals who would rather not be on call for their own property.
We photograph and log it, let you know straight away, and look after day-to-day guest issues ourselves. Anything that needs your decision comes to you with photos and a suggested next step.
In NSW, short-term rental premises are required to be on the NSW Short-term Rental Accommodation (STRA) Register, with the registration number shown on the listing. It is worth having that in place before your first guest, and we will ask about it when we get started.
Every property and every level of support is different, so we quote each one after a walk-through. You will get a fixed price up front. Use the form below or call (02) 5804 7999 for a quote.
We put a short written agreement in place for each property. There is no lock-in, and you can pause or stop with reasonable notice.
Yes. With three or more properties we set up one monthly invoice, one point of contact and priority scheduling across all of them in peak season.
Kiama, Kiama Downs, Gerringong, Jamberoo, Minnamurra, Shellharbour, Berry, Gerroa and Albion Park.
Tell us about your holiday home. We'll come back within one business day.
We'll send a fixed price for the hosting support that suits the property, and nothing you don't need.
(02) 5804 7999Kiama Cleaning & Maintenance is an independent business and is not affiliated with or endorsed by Airbnb. Airbnb is a trademark of Airbnb, Inc.